1. Welcome to our website ZEMP (our “Website”/ “Site”). We provide state-of-the-art leather goods and watches with a simple purchase and delivery process, and a customer-friendly (superior) service and support.
2. Our Website is provided to enable you personally to buy leather fashion accessories or other products and you may not use it for any other purpose.
3. By accessing this website you are agreeing to the terms and conditions (our “T&C”) set out herein, which govern your (“you” or “your”) use of our Website, and ours (“we” or “our” – see our corporate entity at the end of our T&C). Please read these T&Cs carefully before using our Website or placing an order, and if you do not agree to them, you may not use our Website.
4. We reserve the right to modify our T&C at our discretion, without prior notice. Your continued use of our Website following any change shall signify your agreement to the modified T&C.
5. You may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without our consent.
6. You may not impersonate another entity or person, provide inaccurate or misleading PayFast, bank, credit card or other information, or use a false email address,
7. Our Website is governed by the laws of South Africa. Our domicilium citandi et executandi for all purposes under this agreement shall be our South African address as set out at the end of these T&Cs.
8. If you have any queries with regard to our products or website, please send an email to info@zemp.co.za
9. These Terms and Conditions are our copyrighted intellectual property and any use by third parties – even extracts for commercial purposes of offering goods and/or services– is not permitted. Infringements may be subject to legal action.
B. HOW TO SHOP
1. Please email us at info@zemp.co.za if you have any questions on how to shop online.
2. When you order an item from our Website you are offering to buy it at the stated price given on our Website and on the T&C set out herein.
3. We try to ensure that all product details, descriptions and prices on our Website are accurate.
4. Nevertheless, we reserve the right to refuse an order for any reason, including stock being unavailable, not being able to obtain payment authorization, or finding an error in the information or pricing given on our Website.
5. It must be understood that goods are offered subject to availability. With any website, stock positions may change, as other orders are processed. If you order something, and the stock runs out before we execute your order, we will notify you, and we will not charge you for out-of-stock items.
6. Please check your order before placing it. We will email you confirmation of the products you have elected to buy, the value that will be debited from your card and a payment reference. You will also be sent an email confirmation with regard to the EFT payment. This email will not be an order confirmation or acceptance from ZEMP. Acceptance of your order is completed when we receive cleared payment for your purchase, upon which we will email you an acknowledgement of receipt of payment.
If you have any queries about how to shop at the ZEMP Online store please do not hesitate to contact us at info@zemp.co.za or contact Shawn or Tracy at +27 78 878 7831 Mondays to Fridays between 09h00 and 17h00.
C. GIFT VOUCHERS
1. All gift vouchers are valid for a 12-month period from the date of purchase.
2. The utilization of a gift voucher is not applicable to items that are on sale.
D. MINIMUM AGE
1. Users under the age of 18 can only use this website under the supervision of a parent or guardian.
E. METHODS OF PAYMENT
1. Orders will only be sent to you when we have received cleared payment by either:
1.1. PayFast
PayFast processes credit card payments / EFT payments in a secure SSL environment. This ensures the security of your personal and banking information. OR
1.2. EFT
You may also choose to pay by EFT, and if so we will email you our bank account details. Once payment has been made your payment confirmation must be emailed to us at info@zemp.co.za Please note – if EFT payment has not been received within 7 working days, your order will expire.
To ensure your purchase of sale items or vintage sale items is secured, kindly provide proof of payment within a friendly timeframe of 3 hours.
In the event that we do not receive proof of payment, the item will be made available for sale again.
F. DELIVERY
ZEMP delivers anywhere in South Africa according to the following conditions:
1. For all orders over R200, ZEMP delivers free of charge within South Africa, either door-to-door or door-to-counter, depending on where you’re located (see point 3) excl. sale items.
2. For orders under R200, ZEMP charges a non-refundable R99 fee to deliver either door-to-door or door-to-counter, depending on where you’re located (see point 3).
3. If your delivery address is outside of a main centre (these include farms, mines, game lodges, plots, etc) we will deliver to the nearest counter in your area (door-to-counter). In this case, we will contact you to agree on the pick-up point.
4. If your delivery address is outside of a main centre but would like door-to-door delivery you can contact us and we will quote you for a non-refundable delivery fee which needs to be settled by you before we send out your order.
5. Free shipping doesn’t apply to sale items. The shipping cost for this is a flat fee of R99,-.
DOOR-TO-DOOR DELIVERY WITH ONE OF OUR COURIERS (1-5 Working Days)
• We will arrange for one of our Couriers to deliver your purchased items to the place and person of your choice, to arrive within 1 to 7 days after dispatch.
• There is no delivery charge for orders delivered to main centres in South Africa.
• Please note that we will do our best to process & dispatch your order as soon as possible so you receive it within 1-5 working days subject to cleared payment, address verification, documents being received from first-time customers and availability of items.
• If you have a special delivery deadline, say for a function or party, please phone us at +27 78 878 7831 or email us at info@zemp.co.za and we will do our best to meet your deadline.
• Our couriers deliver Monday to Friday from 09h00 till 17h00.
• As soon as your order has been dispatched, we will advise you by email and send you a tracking number so you can track your delivery.
• We and our couriers require a signature upon delivery of your purchase.
• Unfortunately we are unable to redirect your purchase after it has been dispatched.
• We insure your parcel whilst it is in transit with our Couriers.
• Once a parcel receipt has been signed (either by yourself or someone signing on your behalf), your purchase becomes your own responsibility.
• Orders made on a weekend are only dispatched the next Monday.
• Orders made before or on a public holiday are only dispatched the following working day.
• In the rare event of an incorrect delivery or defective product, please phone us at +27 78 878 7831 or email us at info@zemp.co.za (with images of the packaging and defective product.
SOUTH AFRICAN POST OFFICE DELIVERY (7-10 Working Days)
• We will arrange for your order to be delivered to your nearest local post office (to the shipment address provided) via the SA Post Office.
• There is no delivery charge for orders delivered to your local post office.
• Please note we will do our best to process & dispatch your order as soon as possible so you receive it within 7-10 working days subject to cleared payment, address verification, documents being received from first-time customers and availability of items.
• As soon as your order has been dispatched, we will advise you by email and send you a tracking number so you can track your delivery.
• Unfortunately we are unable to redirect your purchase after it has been dispatched.
• Once a parcel receipt has been signed (either by yourself or someone signing on your behalf), your purchase becomes your own responsibility.
• Orders made on a weekend are only dispatched the next Monday.
• Orders made before or on a public holiday are only dispatched the following working day.
• In the rare event of an incorrect delivery or defective product, please phone us at +27 78 878 7831 or email us at info@zemp.co.za (with images of the packaging and defective product.
COLLECTION (1-5 Working Days)
• You may collect in person or send your own courier company to collect.
• Collection appointments will be made during weekdays and office hours (9 am-5 pm) only.
• Please note that we will do our best to process and have your order ready for collection as soon as possible so you may collect it within 1-5 working days subject to cleared payment. We will always endeavour to meet your date and time requirements with regard to your order collection.
• Once payment has been received and confirmed ZEMP WILL CONTACT YOU VIA EMAIL / TELEPHONE TO ARRANGE AN APPOINTMENT DATE & TIME TO COLLECT. It is imperative that you wait for this email to make a suitable appointment date and time to collect. There is no guarantee that your order will be ready for collection or that ZEMP staff will be available to assist you should you simply arrive at our premises without prior arrangements with ZEMP staff.
• Please kindly note that orders will only be available and ready for collection when payment has been received. NO ORDERS WILL BE PROCESSED FOR COLLECTION UNTIL PAYMENT HAS BEEN RECEIVED either via credit card (PayFast) or EFT.
• Our collection address is as follows:
ZEMP (Pty) Ltd
Woodland House
17A Woodlands Road
Woodstock
Cape Town
7925
- Orders made on a weekend will not be ready for collection until the following week subject to cleared payment.
• Orders made before or on a public holiday will only be ready for collection in the following working days subject to cleared payment.
• Should you wish to return your item (s) please send us an email to info@zemp.co.za and send a request for refund.
G. RETURNS AND EXCHANGES
1. All required information can be found on our Refunds & Return page: https://zemp.co.za/refunds-returns//
H. WARRANTY & REPAIR
- The ZEMP warranty policy is automatically in effect upon purchase of any ZEMP product. ZEMP grants a 12-month (1year) warranty period on its bags. The warranty guarantees the buyer that the products meet the standards of usability, reliability and durability.
- The warranties do not apply in the case of:
– theft or loss;
– intentional damage;
– damages as a result of improper usage such as scratching, bumping or falling;
– normal wear and tear or ageing of the used materials; or
– damages as a result of neglected care. - The warranty no longer applies in case a third party performed repair works or other works on the product, without prior written permission by ZEMP.
- Shipment costs for a return shipment after a warranty request or repair request (for defects occurring after the buyer has used the product), will be borne by the buyer.
- If you have any questions regarding returns and warranty, the buyer can always contact the ZEMP customer care team via info@zemp.co.za
I. ELECTRONIC COMMUNICATIONS
1. By you using our Website or exchanging emails with us, you communicate with us by electronic means. You, therefore, agree that any and all agreements, notices, disclosures, or any other communications sent or received electronically satisfy any legal requirement, including but not limited to, the requirement that such communications should be in writing.
J. LIMITATION OF LIABILITY AND DISCLAIMERS
1. We offer the use of this website “as is” and “as available”, and its use by you is at your own risk. Neither we, nor our owning Limited Corporation, or the members of that Limited Corporation, nor its employees, consultants, advisors, affiliates, agents or suppliers shall be responsible for any damages or loss resulting from or relating to the use of our Website, or any of its content, irrespective of the cause of the damages.
2. Any material downloaded or otherwise obtained through the use of our Website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material, including any damages resulting from computer viruses.
3. We make no representations or warranties, implied or otherwise, that, amongst others, the content and technology of our Website are free from errors or omissions or that the service will be free of interruption or errors. We nevertheless ask you to report any problems or errors you may find on our Website to info@zemp.co.za
4. We cannot be held responsible for security breaches occurring on your electronic devices (personal computer, mobile phone or other device used to browse our Website), which may result due to the lack of adequate virus protection software/spyware on such devices.
K. PRODUCT INFORMATION
1. Please note leather is a natural product; potential colour variances are possible from batch to batch and may vary from product to product.
2. We have tried to describe and display our products as accurately as possible on our Website. However computer monitors vary, and your computer monitor may display the colours of items differently from how they actually appear on an item.
3. We do not warrant that the descriptions and information provided on our website are accurate or free of errors or omissions.
4. Also please note that photographs of products may not exactly match the product, as some items have unique colouring and also variances from item to item.
5. Please also note that sizes and measurements are approximate, as there are variations in the sizing standards of various manufacturers. Unless otherwise stated, the sizes indicated are South African sizes.
L. PRIVACY POLICY
1. We undertake that the private information required for executing the orders placed through our Website will be kept in the strictest confidence by us and not sold or made known to third parties, unless we are legally bound to do so, in the case of fraud investigations etc.
2. We may collect and store the following information provided by you: Your name and surname, e-mail address, birth date, gender, address, electronic browsing and click patterns, IP address; and use this information as follows:
2.1. To inform you of facts relating to your access and use of our Website (subject to your consent).
2.2. To inform you about our products, services and events (again subject to your consent).
2.3. To verify your identity when you buy from us.
2.4. To verify that goods are received by you and that you are the owner of the credit card used for payment.
2.5. To compile non-personal statistical information about the browsing habits, click-patterns and access to our Website of our site users in general (and not related to any specific person).
3. The information described above is collected either electronically by using cookies (which you can control through your browser settings) or is provided voluntarily by you.
4. You may elect not to receive marketing communications from us by advising us by email to that effect or by clicking “unsubscribe”.
5. We own and retain all rights to the non-personal general statistical information collected and compiled by us.
6. You agree that certain personal information of yours such as full name, delivery address, email address, contact numbers etc will be disclosed to the courier companies used by us to deliver goods to you and also to PayFast and the bankers and credit card companies handling payments being made by you.
M. INTELLECTUAL PROPERTY AND COPYRIGHT
1. All the content, trademarks and data on our Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to us and as such are protected from infringement by local and international legislation and treaties.
2. No person, business or website may frame this site or any of the pages of our Website in any way whatsoever.
3. No person, business or website may use any technology to search and gain any information from this Website.
N. CHANGES TO T&C
1. Zemp reserves the right to change these T&Cs or any part thereof at any time. It is recommended you revisit the T&C page regularly to ensure that you are up to date and satisfied with the latest T&C and if not so satisfied, you are entitled to terminate your registration with ZEM. If you are not satisfied with changes to this website’s T&C you must refrain from using the website in any way. By continuing to access, browse and use this website – you will be deemed to have agreed to any changes to the T&C.
O. CONTACT AND DOMICILIUM
1. This website (www.zemp.co.za) is owned and run by ZEMP (PTY) LTD (registration number CK 2012/126222/07), which is based in South Africa (and trades as ZEMP).
1.1. Email: info@zemp.co.za
1.2. Phone: + 27 78 878 7831
1.3. Address: ZEMP (Pty) Ltd, Woodland House,17A Woodlands Road, Woodstock, Cape Town, 7925, South Africa
2. We choose as our address for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address:
2.1. ZEMP (Pty) Ltd, Woodland House,17A Woodlands Road, Woodstock, Cape Town, 7925, South Africa (with copies by email to info@zemp.co.za, shawn@zemp.co.za, peter@zemp.co.za) email copies must also be received in order for notice to be validly given).
P. ADDITIONAL TERMS & CONDITIONS
1. Express written permission must be obtained from us before a link to our website is created on any other website.
2. Our websites offer e-mail functions and other interactive media (our interactive media). You may not use our interactive media to convey any material that is unlawful in any way, be it harmful, hateful, abusive, racial, threatening, libellous, defamatory, obscene, sexually explicit, pornographic, profane, vulgar, indecent, or otherwise objectionable or that could constitute a criminal offence, violate any applicable law, or give rise to civil claims.
3. Also, you may not convey any material that is protected by copyright, patent, or other proprietary right without obtaining permission from the copyright or patent owner or right-holder.
4. The only commercial purposes that our interactive media may be used for is the promotion of the sales of the goods, materials and concepts contained in our websites, such sales to be effected via our website www.zemp.co.za
5. We do not endorse any opinions that may be expressed via our interactive media. Furthermore, we reserve the unfettered right to edit or delete any submissions via our interactive media.
6. You hereby agree to indemnify ZEMP PTY LTD and its associated entities, affiliates, owners, officers, agents, employees, contractors or other collaborators harmless from and against any claim or demand, including legal and other costs, made by any third party due to or arising out of the following:
a) Any material or information you submit, forward, email or post to them if such material or information distorts or exaggerates the information available on our websites and T&C.
b) Any violation by you of these T&Cs, or your violation of any rights of any other party.
c) Any acts or omissions of any nature you undertake or create in contravention of our T&C as set out herein.
7. We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of our websites, including, but not limited to, content, features, hours of availability and rewards schemes.
8. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however, caused and under any theory of liability arising out of or in connection with (one) use of this site, or the inability to use this site by any party; or (two) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (three) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages.
Q. MONOGRAMMING, PERSONALIZATION & ENGRAVING:
Monogrammed, personalized or engraved items cannot be returned or exchanged.
For more information about Monogramming click here.
R. T’s&C’s ONLINE COMPETITIONS:
1. The promoter is ZEMP Pty Ltd whose registered office is at ZEMP (Pty) Ltd, Woodland House,17A Woodlands Road, Woodstock, Cape Town, 7925, South Africa.
2. Employees of ZEMP or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition. Only South African residents can claim the prize.
3. There is no entry fee and no purchase necessary to enter this competition.
4. The route to entry for the competition and details of how to enter are via www.facebook.com/ZEMPofficial
5. The closing date for entry will be specified on the post or at the bottom of this article. After this date, no further entries to the competition will be permitted.
6. No responsibility can be accepted for entries not received for whatever reason.
7. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
8. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
9. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
10. Winner will be chosen by a draw.
11. The winner will be notified by Facebook or via our weekly newsletter on the closing date or within 3 days after the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
12. The promoter will notify the winner when and where the prize can be collected.
13. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
14. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
15. The competition and these terms and conditions will be governed by South African law and any disputes will be subject to the exclusive jurisdiction of the courts of South Africa.
16. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current SA data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
17. Entry into the competition will be deemed as acceptance of these terms and conditions.
18. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to ZEMP and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at www.zemp.co.za
19. How we choose winners from competitions
– publication of the competition via social media or our newsletter, stating the time frame and the publishing date of the winner
– all entrants of the competition will be added to an Excel sheet, each entrant gets a number allocated
– based on the total number of entrants, the winner will be chosen on https://www.random.org/integers/ (the winning random integer number will be allocated to the corresponding entrant on the Excel sheet), three employees of ZEMP sign off the winner and correspondence will be filed
– Winner will be published as per initial announcement (Facebook and/or other Social Media and/or Newsletter)
Sign-up draws on the Newsletter and Facebook page
1. Email addresses will be collected via a link on our Facebook page https://www.facebook.com/ZEMPofficial/ or via a link to a database program.
2. After the stated date, all collected names/email addresses will be added to an Excel sheet with every email address allocated to a number
3. Based on the total number of email addresses/entrants, the winner will be chosen on the website https://www.random.org/integers/ (the winning random integer number will be allocated to the corresponding email address on the Excel Sheet)
4. Winner will be published on our Facebook or Instagram page or on our weekly Newsletter.
5. Prize may be withdrawn or changed subject to availability.
We acknowledge that the promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook.
